Terms and Conditions


MORVEST TRAVEL

STANDARD CONDITIONS OF BUSINESS ONLINE

PREAMBLE:

Morvest  Travel (Pty) Ltd, Registration number 2002/002386/07 (hereinafter referred to as "Morvest Travel") carries on business under the regulations of the Association of South African Travel Agents ("ASATA") and provides clients (YOU) with travel and/or other services on behalf of third party suppliers, principals and/or other agents engaged in, or associated with the Travel Industry, including inter alia, airlines, tour operators, hotels, shipping companies, car rental and other providers of air, land, sea or any other travel arrangements, products or services. (Hereinafter referred to as “suppliers”).  
  
Morvest Travel will provide, on request, the identity, terms and conditions of all our suppliers for whom we act directly as agent relevant to the service being provided for YOUR booking.

LIABILITY:

Morvest Travel represents suppliers as agents only and accordingly on receipt by Morvest Travel of any bookings in a brochure or tailored quote Morvest Travel shall transmit any such booking to the supplier concerned and endeavour to secure timeously all reservations and arrangements. 

All vouchers, receipts and tickets are issued subject to the terms and conditions specified by the suppliers and, by accepting the vouchers and tickets and/or utilising the services any person participating in any of Morvest Travel’s tours or packages You become contractually bound to the supplier thereof. Each supplier will have its own terms and conditions relating to the products purchased and the terms and conditions of the suppliers can be obtained from the supplier on request, and You confirm that you agree to abide by all the terms and conditions of the Supplier’s which by your acceptance you expressly confirm that you have read same and agree to the terms set out therein (including any amendments/updates).You represent that you have /will have read and understood the Third party Suppliers terms and conditions and agree to be bound to such Suppliers Agreement. 

Morvest Travel, its officers, directors, servants or agents, its holding, parent, subsidiary, affiliated or associated company or representative shall under no circumstances be liable for any claim for any loss, damage or injury suffered by any person whether to their person or property, howsoever caused whether or not arising from any act, omission, default or negligence on the part of the principal or third party supplier and/or its agent/s and you indemnify Morvest Travel accordingly. 

Morvest Travel does not and cannot guarantee the safety standards or satisfactory performance of any supplier and, whilst they are in all cases selected with the utmost care, Morvest Travel does not accept liability for any actions, errors or omissions on the part of any supplier and/or their agents, which may be prejudicial to you or result in loss in any way or form whatsoever. 

Those parties for whom Morvest Travel acts as agents may be acquitted from responsibility in that they act as agent themselves or have contracted out of liability, as may the ultimate principals such as hotels, car hire and coach operators, and it is therefore recommended that appropriate insurance be taken out for all travellers.

You confirm that You will comply ,and are aware with all and any National ,Governmental,  regulatory laws, rules, policies and /or regulations relating to .In particular and without limitation you confirm that You will comply with any country travel/via requirements . 

3.     USE OF SITE

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

4.     DISCLAIMER OF WARRANTY

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. 
The owner of this site, the authors of these contents ,Morvest Travel and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents. 
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents or in respect of the services. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents or the services provided, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. 
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

5.           OUR RIGHTS

We reserve the right to:
Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 

 Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

6.           PRIVACY POLICY

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

7.            COOKIE/ TRACKING POLICY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

8.           THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

9.           SECURITY POLICY
    
Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. 
Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.
Virtual Card Services continually reviews and enhances its security in line with technological changes.

10.    MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

11.    LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

12.    UPDATING OF THESE TERMS AND CONDITIONS
 
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

13.     BOOKINGS, CHANGE OF ARRANGEMENTS, ROUTES AND PRICES:

Bookings are confirmed on condition that full payment is received on demand.  Morvest Travel will, once the booking is confirmed, inform/advise you of the payment which is required for your particular arrangements and the terms thereof.
  
Failure to make payment in accordance with Morvest Travel’s advisory as aforesaid will result in the automatic cancellation of your booking.
 
"The booking" or "the reservation" refer to part, or all of the travel arrangements for transportation, accommodation, sightseeing and other  travel services made on behalf of a client with suppliers and parties for whom Morvest Travel acts as agent, and excludes services of a peripheral nature as described or similar to those described in Clause 8 hereof.

Any booking made by Morvest Travel constitutes a contract between you and the party referred to in the above clause and is consequently subject to the terms and conditions of Morvest Travel and such other parties’ conditions of agreement of business. 

Wherever possible, Morvest Travel will endeavour to confirm the status of any booking in writing, but we may not always be able to do so. In such cases, failure to provide written confirmation shall not be considered to negate the validity and conditions of the booking or to constitute an act of negligence on behalf of Morvest Travel. 

In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, strike or any other cause that is beyond the control of Morvest Travel, it is understood that expenses relating to these unscheduled extensions (hotel accommodation, etc) will be for your account. 

In the event that any supplier is unable to provide the service confirmed to you, Morvest Travel policy will always endeavour to offer you alternative arrangements of similar classification, wherever possible in the same area. 

Whilst every effort is made to keep to published itineraries, Morvest Travel reserves the right to make changes as are deemed necessary. In some cases, conditions such as the weather may necessitate an alteration to the tour itinerary and this does not constitute any ground for a refund. 

The booking price quoted to you is based on fares, hotel prices, land costs and other relevant costs ruling at the date of Morvest Travel’s proposal. It is impossible to predict currency or other movements in advance. In the event of there being any increase in any of the aforegoing costs prior to the confirmation and payment of any booking, such variation shall be for your account on request by Morvest Travel, as shall any increase in the booking price arising from the fluctuation in rates of exchange between the date on which the booking was quoted and the confirmation date of any booking. 

Morvest Travel has no control or liability for any changes in prices, booking fees, baggage or excess 
Baggage fees, and cancellation of the trip by the supplier of travel services offered on the site. Morvest Travel strongly suggests all travellers take out travel insurance.

PAYMENT AND ADDITIONAL CHARGES:

Final payment for any booking must be made in accordance with Clause 9.1 hereof unless specific arrangements have been made with Morvest Travel and such arrangement is confirmed in writing by Morvest Travel.
  
Complete issued documentation can only be released upon receipt of full and final payment, receipt of the signed “Conditions of Business” and all the documents in relation thereto and as required by Morvest Travel.
  
Final payment is based upon on the quoted and confirmed price plus any additional charges that may have been incurred.

Payment is due immediately by Visa or Master card, Electronic Funds Transfer, Cash deposit at a bank.

Aside from passport, visa and other peripheral service fees (additional fees), Morvest Travel reserves the right to claim the late booking charges, communications, consultation, administration and amendment fees where applicable. 

Service Fees cover the costs incurred by Morvest Travel in booking and servicing your travel reservation. Morvest Travel reserves the right to charge a service fee for any additional ser4vices rendered.


METHODS OF PAYMENT:

CREDIT CARDS:

In accordance with the International Airline Travel Association (IATA) Resolution 890 Morvest Travel   shall accept credit card payments only if the requirements stipulated by the aforesaid resolution are met.
  
Morvest Travel shall ensure that the type of card being processed during the sale is accepted for payment by the Member/Airline whose Traffic Document is being issued.  If necessary, Morvest Travel may wish to seek clarification by contacting the Member/Airline concerned directly.

Morvest Travel requires a signed and validated CREDIT CARD PAYMENT AUTHORISATION form.  The agent acknowledges that s/he has seen the card and that the signature on the card is the same as that on the said form.

If the card is a foreign credit card, then you may be requested to supply additional information and details.

Morvest Travel accepts EFT transfers or cash deposited into its bank account subject to the receipt of the EFT transmission report (Proof of payment) or the cash deposit slip AND subject to confirmation by our accountants that the amount has been received by Morvest Travel.

DIRECT DEPOSIT:

Banking Details:
Bank: FNB
Account Name: Morvest Travel (Pty) Ltd
Account: 62367977322
Branch: 250117
Account Type: Cheque

TRAVEL DOCUMENTS:

It is of utmost importance that you check all the details of your travel documents before leaving South Africa.
  
If there are any inaccuracies on any of your travel documents or should you have any further queries, you should contact Morvest Travel immediately.

Morvest Travel shall not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof. 
  

TRAVEL INSURANCE:

Travel insurance is strongly recommended for all overseas travel, taking into consideration the extremely high cancellation and/or date change penalties of the majority of airlines and tour operators.  

Assistance to obtain travel insurance in terms of Section 22 of the Tourism Act, 1993, is available on request. 

Morvest Travel is under no obligation to effect insurance for you or on your behalf, unless you submit a detailed instruction in writing, wherein it is stated exactly which insurance you require, directly to Morvest Travel.  

All insurance affected by Morvest Travel pursuant to such instruction will be subject to such exceptions and conditions as may be imposed or prescribed by the insurance company or underwriters accepting the risk.  In this regard, Morvest Travel shall not be obliged to obtain separate cover for any risks so excluded.

Morvest Travel shall not be under any obligation to affect a separate insurance for each customer, but may declare it on any open or general policy. Should the insurers dispute their liability for any reason, you will have recourse against the insurers only and Morvest Travel will not be under any responsibility or liability whatsoever in relation thereto, notwithstanding that the premium of the policy may not be at the same rate as that charged by Morvest Travel or paid to Morvest Travel by you. 

Morvest Travel will not be responsible or liable in any way for your failure to take out adequate insurance cover. 

Queries must be addressed to the principal insurer, as Morvest Travel shall not in any way be held responsible for any and/or all information advanced by its staff in this regard. 

PERIPHERAL REQUIREMENTS:

Morvest Travel will endeavour to assist you in obtaining or meeting the requirements for passports, visas, health documents, insurance, foreign exchange, Reserve and other bank approvals, use of credit cards, customs and immigration regulations as well as other peripheral requirements or services falling outside the actual travel arrangements made with third parties for whom Morvest Travel acts as agents and referred to as "the booking" or "the reservation".

In this regard and due to the constant changing nature of such peripheral requirements and services, Morvest Travel cannot be held liable for ensuring that these requirements and services are provided correctly or timeously or at all, nor will Morvest Travel be held liable for the accuracy of any information or any lack of information relating to such requirements and/or services.

You confirm that you have all the necessary authority and will comply with all applicable laws, regulations, policies as may be imposed from time to time by Morvest Travel, the Suppliers, any Government or other authority of your home country and any destination you intend to travel to.

PASSPORTS, VISAS, VACCINATIONS & INOCULATIONS:
 
It is your responsibility to ensure that you and all of those travelling with you have a valid passport and any necessary visas.
  
It is furthermore your responsibility to ensure that you and all of those travelling with you have obtained any necessary inoculations to gain entry into any country you are visiting and to re-enter South Africa.

Passport and visa regulations and health requirements can change at any time.  We therefore recommend that you check passport/visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your General Practitioner, Travel Doctor or Department of Health regarding health requirements.
  
Morvest Travel accepts no liability whatsoever should you or any member of your party travel without the correct passport, visas or necessary vaccinations.  

As a guideline, passports should be valid for 6 (SIX) months after your scheduled return to South Africa.

FLIGHT AND OTHER TRAVEL TIMINGS:

Flight timings are provided by airlines and are subject to Air Traffic Control restrictions.
  
All means of transportation are subject to weather conditions, the need for constant maintenance and the ability of passengers to check-in on time.

There is no guarantee that flights, ferries, ships, trains or coaches will depart at the times stated on any itinerary or tickets which you receive.

All timings provided are estimates only and Morvest Travel does not accept any liability for any delay, however arising, or for any schedule alterations.



FLIGHT RECONFIRMATION:

It is your responsibility to ensure that you reconfirm the departure dates and times of all your flights at least 72 hours prior to departure.
  
This is particularly important in respect of subsequent journeys once leaving the Republic of South Africa and Morvest Travel hereby specifically excludes any liability for any delay and/or loss as a result of your failure to reconfirm any flight and/or connecting flight.



CANCELLATION AND/OR AMENDMENTS:

Morvest Travel will undertake to endeavour to provide the services required by the customer, but in the event of cancellation of the booking for any reason whatsoever, partially or in full, by or on behalf of you, Morvest Travel reserves the right to claim the services, administration, communication and cancellation charges which will inter alia depend on the debits Morvest Travel receives from its suppliers.

Failure to cancel will result in the total booking cost being payable.

The possibility to change or cancel a flight ticket, a  trip, or any other travel service purchased on this site
is subject to the policy terms and conditions governed by each supplier. Morvest travel has no influence on conditions imposed or actions taken by suppliers. Changes, cancellations and refunds of tickets or services may not always be possible. Additional costs may arise in a case where a ticket or travel service is changed or cancelled. Those costs are in part determined by the travel service supplier along with a service fee by Morvest Travel when required to act on behalf of the client.

All tickets and travel services have purchase rules and restrictions for any possible changes, refunds, or no-show etc. as provided by travel suppliers. By purchasing travel services on this site it verifies that fare rules
have been read and accepted before making and completing any online reservation. If the supplier provides the right to change or cancel the flight ticket or services, the client is obliged to inform Morvest Travel in writing about the wish to change or cancel the reservation. When booking times or cancellations of any service occur by the supplier, Morvest Travel will try to contact and inform the client by telephone, e-mail about the changes subject to the condition that Morvest Travel has been notified by the respective supplier in a timely manner. Morvest Travel holds no liability for any transfer, delay or cancellation of flights or any other or any other travel services and products by the supplier.

  
Morvest Travel reserves the right to discontinue and summarily cancel any agreement in respect of which payment have fallen in arrears, and in the event of this right being exercised, the full balance still owing shall immediately become due and payable on demand. 

If you wish to make an amendment to your booking Morvest Travel will endeavour to assist you to affect the change wherever it is possible. 

You will be liable for all charges for the amendment, of whatever nature, imposed by the third party supplier/s.  Fares will be re-quoted at the time of the amendment.

After departure it is understood that additional expenses incurred as a result of any change to your booking will be for your account and any unused services will not be refunded.

Amendments and cancellations en route must be made with our suppliers directly.


DELIVERY POLICY
Morvest Travel uses electronic tickets (e-tickets) for all flights. The reservation and ticket data are automatically transferred to the airline’s reservation and management system. Upon issuance of the ticket, the client will receive an email which includes the ticket number on the e-ticket, which must be printed and used for check in at the airport. The traveller’s name in the reservation must match MUST match the identification documents used for travelling. Failure to correctly enter data for names or passports used for travel is the passenger’s responsibility and Morvest Travel has no liability for errors or emissions on any booking details entered or not entered into the booking.

BAGGAGE

Morvest Travel uses information provided by suppliers to identify the possible baggage allowance available to the traveller based on fare basis, class of ticket, and airline. Morvest Travel has no liability for correctness, errors or omissions on any booking relating to baggage allowances. Airlines and suppliers have reserved the right to change baggage policies without notice to suit operational needs.

FORCE MAJEURE:

Except where otherwise expressly stated in this document, Morvest Travel regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of “force majeure”.
 
In this document “force majeure” means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fir and any similar event outside our control.



LEGAL PROVISIONS:

Words implying the singular shall include the plural and vice versa, words importing one gender shall include any other and reference to natural persons shall include legal entities and vice versa. 
  
This document, together with Morvest Travel’s standard documentation issued in relation hereto, constitutes the sole record of the agreement between the parties.

No party shall be bound by any representation, warranty and/or promise not recorded herein.

No addition, variation and/or extension of this document shall be of any force or effect unless reduced to writing and signed by both parties.

No indulgence, which Morvest Travel may grant to its client, shall constitute a waiver of any of its rights contained herein.

All costs and disbursements, including legal costs on attorney and client scale incurred by Morvest Travel in recovering any damages and payments payable by the client to Morvest Travel shall be for the client’s account.

This agreement shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa.

The Parties hereby consent to the jurisdiction of the appropriate Magistrate's Court in regard to any action and/or proceedings based on/or arising from these Standard Conditions of Business. 

Under no circumstance will Morvest travel be liable for any indirect, special or consequential loss or damage howsoever arising. Morvest Travel shall not be liable for any loss of profits, opportunity, data, photos, executive time. The maximum liability under all circumstance of Morvest travel shall not exceed Morvest travel fees to You
  
The parties hereby respectively choose their domicilium citandi et executandi for all notices and processes to be given and served in pursuance of this agreement at their respective addresses as provided below:

MORVEST TRAVEL
188 14th Road
Noordwyk
Midrand
Tel:  011 2311537/ 1528/ 1534
Fax:  010 4927411
Email: travel@morvest.co.za

CLIENT: _______________________
______________________________
______________________________


In the event of a clash and/or uncertainty in meaning and/or interpretation between this and any other document issued by Morvest Travel, this document will always have preference. 

ASATA AND IATA:

Morvest Travel is a registered member of the Association of South African Travel Agents (ASATA) and the International Air Transport Association (IATA).
PAYMENT METHOD: Visa Master Card